Contact Management is a service we offer to existing
customers, it includes very powerful features that help
manage important business contacts. These features are
made available through the Contact Manager - a user
friendly tool online 24 hours per day.
The Contact Manager is available by monthly subscription.
The lowest subscription level costs just £5.99
per month but we recommend the Standard package
at £7.99 per month for most users. For more information
about the levels of subscription please see 'Choosing
a subscription type' section below.
You can use the tool to automatically follow up prospects
from your website and/or advertising campaign, keep
in touch with your team members, colleagues and customers.
The Contact Manager can send messages by email and SMS
text message.
You can also use the Contact Manager to manage your
prospects, team members, colleagues and customers. You
can make notes, record details of conversations, update
contact information and much, much more.
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| CM
Survey 2008 |
97.5%
would recommend Contact Manager |
| Flash
Demonstration |
| Watch a Demo
of Contact Management |
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The Contact Manager includes a wide range of features
for managing your contacts:
- New contacts automatically added from your Big Advertising
website or advertising campaign instantly.
- Manually add new contacts in seconds.
- Make notes on contacts and record details of conversations
for future reference.
- Full history of every email, click, SMS text message,
note and communication recorded for every contact
online in a clear simple list.
- Fully searchable contact list - never lose another
lead again.
- Group your similar contacts together - e.g. 'Hot
Leads', 'Serious', 'Casual'.
- Keep the details of your contacts up to date.
- Download a full list of your selected contacts quickly
and simply.
- Print address labels for one or multiple contacts
in seconds.
- Subscribe to our Advanced package at £14.99 per month to use the Contact Diary. A
great way to schedule follow up calls, appointments
and much more. We can send you email and SMS reminders
about entries in your diary.
The Contact Manager includes a wide range of features
to make communicating with your contacts quick, simple
and professional:
- Each message personalised for each contact.
- Automatically send multiple scheduled email and
SMS messages to any contact using an auto responder.
- Broadcast personalised professional emails and SMS
messages to hundreds or thousands of contacts in minutes.
- Compose and store templates to use again and again
when sending messages to any of your contacts.
- Immediately send email and SMS messages to individual
contacts in one click.
- Send documents to your contacts and be notified
when they're downloaded.
- We automatically record which contacts clicked on
which links within the email messages you send.
- View every email or SMS message sent by the Contact
Manager.
- Every message sent to your contact is recorded in
a simple list.
- Use the content analyser to analyse your email messages
- helping you avoid the spam and junk mail filters
used by most email providers.
- Email "bounce backs" and undeliverable
email is automatically handled by the Contact Manager.
- Your contacts can opt out and manage their contact
preferences at any time.
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| It has helped me grow my business enormously | | Carolyn Blaxall |
| | It's allowed me to strike while the iron is hot | | Seph O'Connell |
| | ...taking my business into the 21st century | | Andy Medlam |
| | To say that I am pleased is a huge understatement. | | Seamus Houghton |
| | The system is fantastic!! I will carry on recommending it to everyone | | Steven Curtis |
| | I have had prospects ring me before I've had chance to follow up. That is amazing!! | | Veronica Martinucci |
| | It is really helping me build my business, but if it had not been for your amazing online support it would have been a lot harder. | | John Shearer |
| | With Contact Manager my business is on auto-pilot | | Debra Williams |
| | Could not run my business without it! | | Sharon Davis |
| | A fantastic system and excellent service | | Mart and Pauline Newman |
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| To
see the quotes in full and for more quotes from
satisfied customers, click here. |
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| It has helped me grow my business enormously. I used to use a separate database with personal leads but it is no way as effective. The email broadcasts are a simple and effective way of quickly reaching a lot of people. I find this really useful for following up my leads who perhaps responded to my advert sometime ago but equally, new people do tend to read my emails as well. People are prompted to respond back to me and it saves me lots of time. |
| I really like the reports that are generated from contact activity. I have signed a couple of people purely through the timing of my response which has been directly associated with the updated info received in the Contact Manager. I've been able to see that someone has gone clicked on a link and that has allowed me to "strike while the iron is hot." |
| Overall I think the Contact Manager is awesome. It's really helping me & taking my business into the 21st century. The click through feature is brill, to be able to see that a prospect clicks on your link to your website or other information is fantastic! I would like to say keep up the good work & thank you very much for this invaluable tool. |
| Carolyn Blaxall |
| Seph O'Connell |
| Andy Medlam |
| | I would like to say how terrific your customer service is. Every time I have had a question, it has been answered quickly and in details that I can understand. I have even had phone calls from your customer service team to talk me through setting up various things on my contact manager. To say that I am pleased is a huge understatement. |
| I am really pleased with the contact management system, I have had three prospects contact me since my last broadcast to old leads and two of them have joined! This system is fantastic!!! Just wanted to let you know that all your hours of hard work has made a real difference. I will carry on recommending it to everyone. |
| I use the email follow up and I find that this is very useful when I follow up with a call. Prospects know my name and seem more than happy to chat to me. I have had prospects ring me before I've had chance to follow up. That is amazing!! |
| Seamus Houghton |
| Steven Curtis |
| Veronica Martinucci |
| | Please accept my sincere thank you for providing me with so much help in understanding my auto responder. It is really helping me build my business, but if it had not been for your amazing online support it would have been a lot harder. |
| I have used a spreadsheet type system I made myself. Contact Manager is obviously better because it's real time and dynamic. It's certainly made it easier to organise contacting prospects and keep track of what actions I've taken. |
| With Contact Manager my business is on auto-pilot, my prospects think I'm at the helm, even if I am on holiday. If I have any problems or issues you deal with it immediately. A great team and great service. |
| John Shearer |
| Barbara Gilmartin |
| Debra Williams |
| | I think the service is great. I love the diary because after calls I can add notes to my contacts so I can go back to them when I next call to refresh. |
| My downline recommended it a long time ago but I kept resisting the extra cost. Could not run my business without it! |
| Aged over 70 I'm not as 'computer bright' as many younger people would be. Overall your service is very good. |
| Alison & Graeme Nichols |
| Sharon Davis |
| Jon Summers |
| | Rated 10/10. Overall I'm extremely pleased. Already after a week we have 1 new distributor in our group. |
| A fantastic system and excellent service. I've started showing the rest of our team. 10 out of 10. |
| I think your set up is very good. I recently started using the daily reports - great stuff. 10/10. |
| Ian Jones |
| Mart and Pauline Newman |
| Abigail Colclough |
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All email messages sent out through the Contact Manager
comply with all UK and International anti-spam and anti-junk
mail regulations. You don't have to worry about being
accused of sending spam or junk email. |
The Contact Manager has been built with our customers
in mind. We believe that you shouldn't have to
be an Internet expert to communicate professionally
and efficiently with your business contacts.
The Contact Manager is user friendly and intuitive
allowing you to communicate effectively and efficiently
with all of your contacts using our simple tool.
The auto responder system included in the Contact Manager
allows you to send hundreds of email and SMS messages
out every day automatically. You can concentrate on
running your business while the Contact Manager automatically
sends personalised professional messages promoting your
business.
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The Contact Manager includes automated, personalised
SMS messaging capability. This means you can automatically
respond to the enquiries from your website or advertising
campaign by SMS text message within minutes. Each text
message we send appears to come from your mobile number
allowing the contact to respond by text or call you
direct.
Official data shows that Britons send over 1 billion
text messages per week * and there are more mobile telephones
in the UK than people! SMS text messaging is becoming
an essential part of any marketing campaign.
* Source: Mobile Data Association
Sept 2007
SMS text messages sent through the Contact Manager cost
just £0.08 + VAT per message - cheaper
than a standard "pay as you go"
mobile. We're currently offering 25 free SMS text messages with every new Contact Manager subscription. |
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We offer many help tutorials and FAQ's to show
how to use the various features of the tool. Once
you've set up your subscription a member of the
Big Advertising Team will be happy to show you
how to use the Contact Manager or even set it
up for you - free of charge.
You will be billed each month for your Contact
Manager subscription. There are no contracts -
we're confident that you'll find the Contact Manager
a highly useful tool for running your business.
However, you can cancel your subscription at any
time and at no extra cost.
Your Contact Manager will be online immediately after
you've set up your subscription. It will already
include many responses recently received through your
Big Advertising website(s) and / or advertising campaign(s).
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We value the feedback from our users and conducted a
survey towards the end of 2008 asking for positive or
negative feedback, suggestions or comments. In a survey
of all Contact Manager users, the tool received an average
rating of 8.4 out of 10 by those that responded
with a third of all respondents rating it a perfect
10 out of 10.
Also, of those that responded 97.5% would recommend
the Contact Manager. The feedback and suggestions
made by users were all reviewed by members of the Contact
Manager Development Team and many suggestions have already
been implemented. |
| What is an auto responder? |
| An auto responder is a tool that can be used to automatically send follow up messages to your contacts over a specified period of time. The Contact Manager includes an auto responder feature. For example, if someone responded to your advertising your auto responder could be set up to automatically send an instant follow up email, then an SMS follow up an hour later. Followed by another email after 3 days and one more after a week. Your auto responder can be set up exactly as you like it and there are many advanced features available. |
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| What is a broadcast? |
| A broadcast is a feature of our Contact Manager. A broadcast can be used to send a message to multiple contacts at the same time. The message can be sent by
email or SMS text message. For example, you could send every one of your contacts an email or SMS about a new promotion or special offer. |
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| What is the most popular level of subscription for the Contact Manager? |
| The Standard subscription is the most widely used and includes most features of the Contact Manager. This subscription is recommended for most users. |
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| I have more than one Big Advertising campaign / website, do I need a Contact Manager subscription for each? |
| No, you can have as many websites and advertising campaigns as you like - you'll only ever need one Contact Manager subscription. |
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| Can people opt out of receiving messages from me? |
| Yes, a contact can opt out at any time by clicking a link printed at the bottom of each email we send on your behalf. The contact also has other options for changing their contact preferences. |
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| What happens if people accuse me of sending spam? |
| The Contact Manager has been built to be compliant with all national and international anti-spam laws and legislation. All contacts added to your Contact Manager must 'opt in' by completing a form or clicking a confirmation link an email before you can send them any messages through your Contact Manager. Contacts are given every opportunity to stop messages from you at anytime. However, if you are accused of sending spam and a complaint is made we will work with you closely to resolve the issue. |
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There are various levels of subscription available for
the Contact Manager but we recommend the Standard subscription for most users, it costs £7.99 per month. You can upgrade or downgrade
your Contact Manager subscription at any time. Please
use the chart below to compare the various levels of
subscription. All prices are excluding VAT.
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Advanced Auto Responders |
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Content Analyser |
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Maximum number of contacts stored in Contact Manager |
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Send documents with messages (attachments) |
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Max. document size (MB) |
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Max. monthly document download limit (MB) |
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Make notes on contacts |
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Contact download |
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Advanced contact download |
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Add contacts manually |
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Videocasting limit (number of videos per month) |
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Contact trigger limit |
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Manage team members and colleagues |
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Manage customers |
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Contact Diary |
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Contact Credit Price |
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Follow up limit per auto responder |
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Email limit per month |
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Price per month |
| Basic |  | | 1000 | | 1 | 10 |  | | | | 20 | 2 | | | | £0.10 | 5 | 2000 | £5.99 |
| Standard | | | 2500 | | 3 | 50 | | | | | 100 | 3 | | | | £0.08 | 10 | 5000 |  £7.99 |
| Advanced | | | 7500 | | 5 | 200 | | | | | 300 | 4 | | | | £0.07 | 20 | 15000 | £14.99 |
| Premier | | | 15000 | | 10 | 300 | | | | | 1000 | 10 | | | | £0.06 | Unlimited | 30000 | £28.99 |
| Ultimate | | | 25000 | | 20 | 500 | | | | | 5000 | Unlimited | | | | £0.05 | Unlimited | Unlimited | £39.99 |
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| The Contact Manager is only available to existing
customers. To become a customer please contact
us. If you're already a customer please log
in - click
here. |
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